Page 63 - Ameft Journal 2021/1

INGEDIENTS
Long distance care and support
TECHNOLOGY & SUSTAINABILITY
(Source: KHS)
Wearing data goggles the operator has both hands free to carry out the necessary work.
Digital communication and processes can never fully re- place personal contact or the human factor. Just how helpful virtual solutions can be, however – when face-to- face encounters are suddenly impossible – is illustrated by the current pandemic. As always, KHS is proving itself to be a reliable and supportive partner to its customers during these challenging times. With its various digital systems and solutions, such as the intelligent ReDiS remote maintenance system and Basic Line Monitoring, the German engineering company ensures that production processes can continue to be efficient. Customers also benefit from fast, uncomplica- ted technical support through KHS’ Augmented Reality Ser- vice and 24/7 Service HelpDesk.
Since the wake of corona pandemic, life has come to a standstill in many areas due to travel restrictions and social distancing rules. Many companies are adversely affected and are facing problems in overhauls or maintenance, which are leading to dire consequences like downtime, production stops, loss of productivity and turnover and considerable ex- tra expenditure to maintain production capability. KHS steps in right here with its remote maintenance solutions, offering customers a whole host of digital systems and solutions that were in place long before the pandemic. These include its Remote Diagnostic Service or ReDiS, a tried-and-tested re- mote maintenance system for KHS lines and machines. It allows engineers to quickly, easily and securely access regi- stered KHS components worldwide through a network con- nection at any time. “This means that we can analyze and remedy line faults or transfer software updates and modi- fied system parameters to the local system. For us, ReDiS is an established model of success. We started developing the software for it at KHS as far back as in 2002; more than 2,500 customer projects are now already plugged into the system”, explains Ingo Hackler, head of Remote Services.
(Source: KHS)
“With data goggles our specialists can gain a clear picture of the situation on site and help the operator,” says Ingo Hackler, head of Remote Services at KHS.
Support during troubleshooting
KHS has risen to this challenge with its Augmented Reality Service (ARS) , an audiovisual solution. “Here, the operator wears data goggles. This enables our specialists to gain a clear picture of the situation on site according to the princi- ple of ‘I see what you see’, ”says Hackler. The latter has both hands free and can carry out the necessary work in real time while a KHS expert looks over their shoulder – virtually, of course! Images or entire video sequences can also be trans- mitted and clear instructions issued through parallel audio communication. ARS is compatible with data goggles produ- ced by various manufacturers.
24X7 Helpdesk
KHS also proves itself to be a reliable partner with its 24/7 Service HelpDesk. The supply of spare and wear parts is con- stantly assured – and thus the high availability of the ma- chines. The corona crisis has proved that once again custo- mers can rely on the fast and uncomplicated support of KHS – also in times of great difficulty.
KHS supports its customers
during the corona pandemic with smart remote maintenance system to assist them in day-to-day production.
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