Page 115 - AMEFT Journal 2021-4

tna remote assist service leveraging AR
Global food processing and pack- aging technology specialist, tna launches its new tna remote assist service: a digitally enhanced customer experience, delivering greater efficien- cies in commissioning, support and training, with real-time access to tna’s global team of experts. Harnessing the power of the Microsoft HoloLens 2 headset, the tna remote assist service enables real-time access to connect and collaborate with tna engineers virtually and leverages AR (augmented reality) to accurately address technical queries.
Offering remote access for commis- sioning, troubleshooting, training and support, the innovative new service takes service provision to the next lev- el, giving food manufacturers the tai- lored support they need to keep lines operating smoothly - wherever they are in the world.
The new digital service has been de- veloped as part of tna’s endeavors to offer innovative solutions to address food producers’ needs. It also takes into account recent concerns sur- rounding travel restrictions and the health and safety of both on-site staff and visiting tna technicians.
Controlling from anywhere
tna remote assist leverages aug- mented reality to allow project man- agers and engineers to contact a tna expert and share what they see in real-time using the latest HoloLens 2 headset. During the equipment com- missioning stage, this means tna ex- perts can view the proposed produc- tion site and provide tailored advice on the most appropriate solution to meet their requirements. With this convenient, easy-to-use service, com- panies no longer need to wait for on-the-ground commissioning visits to confirm that a food processing or packaging solution is suitable for their operation, streamlining the commis- sioning process and avoiding the risk of any potential delays caused by geo- graphical constraints.
(Source: tna)
TECHNOLOGY & SUSTAINABILITY
tna engineer providing support using the tna remote assist service
Resolving technical issues remotely
Following equipment delivery, the tna remote assist service enables tech- nicians to virtually guide the engineers through the installation, training or troubleshooting process, using AR to indicate precisely what actions to take. The result is fast, efficient, highly-accu- rate support, and it allows customers to connect directly to the relevant tna expert for specific servicing enquiries.
tna offers remote access for commissioning, troubleshooting, training and support. The innovative new service takes service provision to the next level, giving food manufacturers the tailored support they need to keep lines operating smoothly
- wherever they are in the world.
“Giving customers the option to schedule calls on-demand from any- where in the world, the tna remote assist service ensures all project scop- ing. Servicing activities can be con- ducted precisely when needed, reduc- ing downtime for a more resilient and profitable production line,” comments Alf Taylor, Managing Director and CEO at tna. “This means faster, stress-free equipment purchasing, easier instal- lation, increased uptime and valuable savings in maintenance costs and re- sources for years to come.”, he added.
Beyond problem-solving
The digital, on-demand nature of tna’s remote assist service allows vi- tal repairs to be conducted remotely, while also giving isolated sites access to industry-leading training and test- ing, including streamlined site and fac- tory acceptance tests.
“The new tool opens up a whole host of innovative possibilities for the post- pandemic world. It enables improved communication between teams work- ing across different locations and time zones, significantly reducing the costs associated with physically sending technicians between sites and most importantly, ensures their safety.”, says Alf.
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